Frequently Asked Questions
Everything you need to know about your Renee Cosmetics experience.
Are Renee Cosmetics products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track it directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Items must be unused and in their original packaging.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. A nominal convenience fee may apply depending on your order value.
Are your lipsticks and makeup products paraben-free?
Absolutely. All Renee Cosmetics products are formulated without parabens and are dermatologically tested to ensure they are safe for skin contact.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.