Returns & Exchanges
At Renee Cosmetics, we want you to be completely satisfied with your beauty purchase. If your product is damaged or incorrect, we offer a seamless return and exchange process within 7 days of delivery.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Verification
Upload clear photos of the product, including the batch code and any damage, to help our team verify the request for approval.
Secure Packaging
Once approved, place the unused item back in its original packaging with all seals intact to ensure it is protected during transit.
Pickup & Refund
Our courier partner will collect the package from your doorstep, and your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing